Salesforce Engagement Manager

Salesforce Engagement Manager

Date Posted: Jan 20

Job Description :

Working with the OCS project team, this candidate will be responsible for the Salesforce CRM application implementation for the client, including, but not limited to, the following tasks :

Client Management

  • Serve as the main driver of the client relationship and project communication
  • Share best practices and consulting to clients throughout duration of the project
  • Own and execute the project according to the Overground methodology
  • Participate in training design, documentation and delivery efforts
  • Set and manage expectations of project activities, timelines and deliverables
  • Facilitate client feedback and demonstrate client advocacy; building loyal and trustworthy relationships
  • Maintain client satisfaction consistent with Overground standards
  • Assist with identifying opportunities for account growth

Administration & Project Management

  • Document and gain approval for customer requirements definition
  • Develop implementation solution documentation and participate in completion
  • Review and ensure deliverables are high-quality and exceed client expectations
  • Produce a detailed project plan to match customer requirements
  • Manage the project plan, budget, timeline, resources, weekly status reports, and scope
  • Understand and effectively communicate both client and internal project goals
  • Provide client needs and requests to the team for exploration
  • Work with the team to ensure project activities align with strategy

Skills Required :

  • Understanding of Salesforce Sales Cloud, Marketing Cloud and Service Cloud architecture and knowledge of the wider Salesforce ecosystem.
  • Strong consulting and/or marketing technology implementation experience.
  • Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead, functional lead, workstream lead, solution architect, project manager)
  • Experience defining strategy, developing requirements and implementing practical business solutions
  • Experience delivering projects using Agile based methodology
  • Ability to travel to client sites 10% of the time
  • Salesforce Admin and Cloud Certifications a bonus

Onsite/Remote : The majority of the work can be done remotely. However, there may be a need to visit the client site for Kickoff and/or Discovery meetings. This has not yet been determined.

Position can be contract, contract to hire, part-time or full-time.

Questions/Comments : please reach out to Paul Yoder ( paul@overgroundcloud.com ) and inlcude "Engagement Manager" in the subject line.

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