Salesforce Engagement Manager

Date Posted: Jan 20

Job Description :

Working with the OCS project team, this candidate will be responsible for the Salesforce CRM application implementation for the client, including, but not limited to, the following tasks :

Client Management

Serve as the main driver of the client relationship and project communication
Share best practices and consulting to clients throughout duration of the project
Own and execute the project according to the Overground methodology
Participate in training design, documentation and delivery efforts
Set and manage expectations of project activities, timelines and deliverables
Facilitate client feedback and demonstrate client advocacy; building loyal and trustworthy relationships
Maintain client satisfaction consistent with Overground standards
Assist with identifying opportunities for account growth

Administration & Project Management

Document and gain approval for customer requirements definition
Develop implementation solution documentation and participate in completion
Review and ensure deliverables are high-quality and exceed client expectations
Produce a detailed project plan to match customer requirements
Manage the project plan, budget, timeline, resources, weekly status reports, and scope
Understand and effectively communicate both client and internal project goals
Provide client needs and requests to the team for exploration
Work with the team to ensure project activities align with strategy

Skills Required :

Understanding of Salesforce Sales Cloud, Marketing Cloud and Service Cloud architecture and knowledge of the wider Salesforce ecosystem.
Strong consulting and/or marketing technology implementation experience.
Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead, functional lead, workstream lead, solution architect, project manager)
Experience defining strategy, developing requirements and implementing practical business solutions
Experience delivering projects using Agile based methodology
Ability to travel to client sites 10% of the time
Salesforce Admin and Cloud Certifications a bonus

Onsite/Remote : The majority of the work can be done remotely. However, there may be a need to visit the client site for Kickoff and/or Discovery meetings. This has not yet been determined.

Position can be contract, contract to hire, part-time or full-time.

Questions/Comments : please reach out to Paul Yoder ( paul@overgroundcloud.com ) and inlcude "Engagement Manager" in the subject line.

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